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All Systems Operational

System Status

Real-time status of all Knolu services

Services
Warehouse Map
Live pallet map, slot panel, move workflow
99.9% uptime — last 90 days
Operational
Receiving
Inbound pallet logging and lot tracking
99.9% uptime — last 90 days
Operational
Outbound / Shipping
Shipment creation and pallet dispatch
99.9% uptime — last 90 days
Operational
Move History & Audit Log
Full traceability and event log
100% uptime — last 90 days
Operational
Authentication
User login and access control
100% uptime — last 90 days
Operational
Database (Firestore)
Real-time data sync across all devices
99.95% uptime — last 90 days
Operational
Service Level Agreement

Uptime Commitment

Monthly Uptime Target99.9%
Maximum Monthly Downtime43 minutes
Scheduled Maintenance WindowSundays 2–4 AM ET
Advance Notice for Maintenance48 hours via email

Support Response Times

Critical (system down)1 hour response
High (major feature broken)4 hour response
Normal (questions, minor issues)Next business day
Support Contacteswift@knolu.com

Data & Security

Data IsolationPer-warehouse, no cross-tenant access
Data BackupContinuous (Firebase)
Data ExportAvailable on request
EncryptionTLS in transit, AES-256 at rest
Recent Incidents
✓ No incidents in the last 90 days
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